Each our shared web hosting and remote backup service plan carries a 30 days money back guarantee. Money back guarantee is NOT applicable on domain name registration/transfer, private server, dedicated server, site builder, SSL certificates, special hosting plans, email hosting, dedicated IP, additional resources like bandwidth/disk quota, free hosting, SEO services, application design & development, web site design & development, related services.

You may try out our risk free for thirty (30) days. If you are not completely satisfied with our service, you may cancel your account within 30 days of the submission/signing of your order form and receive a full refund of any service charges excluding set-up fee, payment processing, bank charges and domain name registration fees. You shall be under no further obligations. For security, all cancellation requests must be by the primary contact person on the account who shall provide sufficient customer identification information. Any cancellation request shall be effective upon receipt. Policy does not apply to additional services such as overages, extra disk space, additional e-mail accounts, etc.

Accounts cancelled/terminated by Sansun Web Solutions for violating our Terms of Services & Acceptable Usage Policy or other Service Policies, are not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, warez, you will not be given any refund.